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Privacy Policy - T&C - Refund Policy

Privacy Policy

 

Website: My Pugalicious Life
Platform: Wix

Last updated: 23\03\2026

1. Introduction

Welcome to My Pugalicious Life. We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR).

This Privacy Policy explains how we collect, use, and protect your information when you use our website and purchase our products.

2. Information We Collect

We may collect and process the following data:

  • Personal information (name, email address, billing and shipping address)

  • Payment details (processed securely via Wix Payments – we do not store full card details)

  • Technical data (IP address, browser type, device information)

  • Usage data (pages visited, time spent on the site)

  • Marketing preferences (if you opt in to emails)

3. How We Collect Your Data

We collect data when you:

  • Make a purchase through our website

  • Fill out a contact form

  • Subscribe to emails or updates

  • Use or browse our website (via cookies and tracking tools)

4. How We Use Your Data

We use your data to:

  • Process and fulfil your orders

  • Communicate with you/your purchase

  • Provide customer support

  • Improve our website and services

  • Send marketing emails (only if you opt in)

5. Order Fulfilment (Print-on-Demand)

We partner with BookVault, a print-on-demand fulfilment provider.

When you place an order, we securely share necessary information (such as your name and shipping address) with BookVault so they can print and ship your colouring books.

BookVault processes your data only for order fulfilment and in accordance with applicable data protection laws.

6. Payments

Payments on this website are processed securely via Wix Payments. We do not store or have access to your full payment card details.

7. Third-Party Services

We use trusted third-party services, including:

  • Wix (website hosting and platform services)

  • Wix Payments (payment processing)

  • BookVault (order fulfilment and shipping)

These providers may process your data only as necessary to deliver their services.

8. Cookies

Our website uses cookies to enhance your experience. These include:

  • Essential cookies (required for checkout and website functionality)

  • Analytics cookies (to understand how visitors use our site)

You can control or disable cookies through your browser settings. Wix may also place cookies as part of its platform functionality.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

10. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfil your order

  • Comply with legal and accounting obligations

  • Resolve disputes

11. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to processing

  • Withdraw consent at any time

To exercise your rights, contact us at: mypugaliciouslifeinfo@gmail.com

12. International Transfers

Some of our service providers (such as Wix) may process data outside the UK. In such cases, appropriate safeguards are in place to protect your data.

13. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

15. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:
Email: mypugaliciouslifeinfo@gmail.com

​

Terms and Conditions

Website: My Pugalicious Life
Last updated: [Insert Date]

1. Introduction

These Terms and Conditions govern your use of the My Pugalicious Life website and the purchase of products from us. By using this website, you agree to these terms.

2. Products

We sell printed colouring books via our website and offer free digital colouring pages downloads. All physical products are print on demand through BookVault Partner.

We make every effort to ensure product descriptions and images are accurate, but slight variations may occur due to printing.

3. Orders

When you place an order through my website you will receive a confirmation email through BookVault. This does not guarantee acceptance of your order.

We reserve the right to refuse or cancel orders if necessary. All physical product order/s are processed through BookVault Print on Demand.

4. Pricing and Payment

All prices are listed in [GBP £] unless stated otherwise.

Payments are processed securely via Wix Payments. We do not store your payment details.

5. Order Fulfilment

Orders are fulfilled by our print-on-demand partner, BookVault.

Orders can take up to 10 working days to be processed, printed and shipped.

Once your order is placed, it is sent to BookVault for printing and shipping.

We are not responsible for delays caused by the fulfilment provider, but we will assist in resolving any issues. 

6. Shipping

Delivery times may vary depending on location.  Worldwide shipping.

Estimated delivery times are provided but are not guaranteed.

We do not take responsibility for any extra shipping fees e.g import fees.

You will be responsible for the cost of any additional custom, tax or import charges.

Please research this for the country you are shipping to. 

Orders can take up to 10 working days to be processed, printed and shipped.

7. Intellectual Property

All content on this website, including designs and colouring books, is the property of My Pugalicious Life and may not be copied, reproduced, or resold without permission.

8. Limitation of Liability

We are not liable for:

  • Indirect or consequential losses

  • Delays outside our control

  • Minor printing variations

9. Changes to Terms

We may update these Terms at any time. Continued use of the website means you accept any changes.

10. Governing Law

These Terms are governed by the laws of England and Wales.

11. Contact

For any questions, contact us at:
Email: mypugaliciouslifeinfo@gmail.com

​

Refund and Returns Policy

Website: My Pugalicious Life
Last updated: 23\03\2026

1. Overview

As our products are printed on demand, each item is made to order. Please allow 2-3 before dispatch. For orders outside the UK please allow extra time for your order to reach you. We do not take responsibility or any extra fees or import fees.

Digital downloads are sent instantly through email.

2. Returns

We do not accept returns

3. Damaged or Faulty Items

If your item arrives damaged, defective, or incorrect,

Please contact us within 24 hrs of delivery with:

  • Your order number

  • A description of the issue

  • Photo evidence

4. Replacements

If approved, we will arrange a replacement via our print partner, BookVault.

5. Refunds

Refunds will only be issued if agreed.

Refunds that were agreed will be processed via your original payment method.

6. Shipping Issues

We are not responsible for:

  • Incorrect addresses provided at checkout

  • Delays caused by couriers - Estimated delivery times are provided but are not guaranteed.

  • We do not take responsibility for any extra shipping fees. You will be responsible for the cost of any additional custom, tax or import charges.

7. Contact

For any issues, please contact:
Email: mypugaliciouslifeinfo@gmail.com

​

Cookie Policy

Website: My Pugalicious Life
Last updated: 23\03/2026

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website.

2. How We Use Cookies

We use cookies to:

  • Ensure the website functions properly

  • Enable checkout and secure login

  • Understand how visitors use our site

  • Improve user experience

3. Types of Cookies We Use

  • Essential cookies – required for site functionality

  • Analytics cookies – help us understand usage (via Wix tools)

4. Third-Party Cookies

Some cookies may be set by third-party services provided by Wix.

5. Managing Cookies

You can control or delete cookies through your browser settings.

You can also manage your preferences through our cookie banner.

6. Consent

When you first visit our website, you will be asked to consent to the use of cookies.

7. Contact

If you have questions about this policy, contact:
Email: mypugaliciouslifeinfo@gmail.com

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